Privacy
Policy

This Privacy Policy explains how Concrete (“Concrete”, “we”, “us”, “our”) collects, uses, discloses and protects your personal information when you visit our website or engage our services. We handle personal information in accordance with the New Zealand Privacy Act 2020 and the Information Privacy Principles.

Concrete’s head office is at 101 Pakenham Street West, Auckland 1010, New Zealand. If you have any questions about this policy, contact us at support@cncrte.co.

Information we collect

We collect information you give us directly, and technical information collected automatically when you use our site:

• Enquiry details — your name, email address, company, and the project details you share through our contact form, chat or email.
• Communications — the content of messages you send us and our correspondence with you.
• Technical data — IP address, browser type, device information, and pages visited, gathered through cookies and analytics.

How we use your information

• To respond to your enquiry and assess whether we’re the right team for your project.
• To provide, manage and improve the services you engage us for.
• To operate, secure and improve our website.
• To meet our legal and record-keeping obligations.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Cookies and analytics

Our site uses essential cookies to function and may use analytics cookies to understand how the site is used so we can improve it. You can control or disable cookies through your browser settings; some features may not work as intended if you do.

Sharing and third parties

We use trusted third-party providers to run our business — for example email, hosting, form delivery and analytics services. These providers only process your information to provide their service to us, and some may store or process data outside New Zealand. We take reasonable steps to ensure they protect your information. We may also disclose information where required by law.

How long we keep it

We keep personal information only for as long as needed for the purposes above, to maintain our business records, or as required by law, after which we securely delete or de-identify it.

Your rights

Under the Privacy Act 2020 you have the right to request access to the personal information we hold about you and to ask us to correct it if it’s wrong. To make a request, email support@cncrte.co and we’ll respond within a reasonable timeframe.

Security

We take reasonable technical and organisational steps to protect your information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, but we work to keep your data safe.

Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the current version, and material changes will be posted on this page.

Contact us

Concrete — 101 Pakenham Street West, Auckland 1010, New Zealand
Email: support@cncrte.co